Custom-Made Rugs & Home Textiles

Our Shipping Partners

We work with trusted international shipping companies to ensure your custom-made products arrive safely:

• Shipentegra - Reliable international logistics
• UPS - Fast and secure worldwide delivery
• DHL - Express international shipping

Customs & Duties

USA Customers: Great news! We cover all US customs fees and import duties. The price you see is the final price you pay - no hidden costs or surprise charges at delivery.

International Customers: For orders outside the USA, customs fees and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

Shipping Times

Since each piece is custom-made to order, please allow:

• Production Time: 2-4 weeks (depending on complexity)
• Shipping Time: 3-7 business days (USA), 5-10 business days (International)

Tracking

Once your order ships, you'll receive a tracking number via email to monitor your delivery every step of the way.

Questions?

If you have any questions about shipping, please contact us. We're here to help!

Custom-Made Products

At Buxhome, every piece is custom-made specifically for you according to your chosen specifications, dimensions, and design preferences. Because of this personalized nature, we generally do not accept returns or exchanges.

Special Circumstances

We understand that sometimes issues may arise. We will consider returns or exchanges in the following special cases:

How to Report an Issue

If you believe your order qualifies for a return under our special circumstances policy:

1. Contact us within 7 days of receiving your order
2. Provide your order number and photos of the issue
3. Describe the problem in detail
4. Our team will review and respond within 24-48 hours

Quality Guarantee

We take pride in our craftsmanship and quality control. Each piece is carefully inspected before shipping to ensure it meets our high standards and your specifications.

Questions?

If you have concerns about your order or need to report an issue, please contact us immediately. We're committed to your satisfaction!

Last updated: October 22, 2025

Information We Collect

We collect information you provide directly to us when you:

• Place an order through our Etsy or Amazon stores
• Contact us via email or contact form
• Subscribe to our newsletter

How We Use Your Information

We use the information we collect to:

• Process and fulfill your custom orders
• Communicate with you about your order
• Send you marketing communications (with your consent)
• Improve our products and services

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Shipping carriers to deliver your orders
• Payment processors to complete transactions
• Service providers who assist our business operations

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Contact Us

If you have questions about this Privacy Policy, please contact us.

Last updated: October 22, 2025

1. Custom Orders

All products are custom-made to order based on your specifications. Once production begins, orders cannot be cancelled or modified.

2. Production Time

Production typically takes 2-4 weeks depending on the complexity of your custom design. We will provide estimated completion dates at the time of order.

3. Pricing

All prices are in USD. For USA customers, the displayed price includes customs fees. International customers may be subject to additional customs duties.

4. Payment

Payment is processed through our Etsy or Amazon stores using their secure payment systems.

5. Intellectual Property

All designs, images, and content on this website are the property of Buxhome and are protected by copyright laws.

6. Limitation of Liability

Buxhome is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Governing Law

These terms are governed by the laws of the United States.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

Questions?

If you have questions about these Terms of Service, please contact us.